From Lost to Found
I seriously don’t remember when it was the last time I visited any
government office as I am unlike those who awake in the nick of time to the
need for some official document. However, after a long time, I had no other
choice but to visit NADRA & my bank for my duplicate CNIC and Debit Card.
Visiting NADRA for my CNIC was much easier as it didn’t require a specific
branch; I could have visited any of my choices. So, I decided to visit the Mega
Center near my home. I never had imagined that NADRA would take just about no
time for the entire process saving me not only from the red tape but also the
inactive, fatigued and uncooperative officials whose memory is now replaced
with the one made on this visit. I now had to visit my bank which was difficult
for me to manage. So, I thought I should call on the helpline number and this
was exactly the point where my roller coaster ride began.
First, I dialed the number; waited for almost around 2 minutes to
talk to their representative but never got lucky to get connected. The very
next day, I decided to visit a nearby branch, not my parent branch. A guy there
listened to me and asked me to call on helpline number again. He said that due
to excessive complaints, it becomes difficult to get connected to the
representative. Next day, I tried in the early morning and luckily my called
was picked. I told the guy I wanted a duplicate debit card. He asked me my DOB,
my CNIC number and my mother’s name to make sure that it was me talking to him.
He informed me that the Debit Card had been already dispatched and then gave me
(TCS Consignment no: 30330847950) if I was interested to call on their helpline
to know the current status of my Debit Card. I then called TCS helpline on
111-123-456. They said that upon the delivery of the card to the given address
it was found that the office had been shifted due to which the card was
returned to the Head Office. I again called on my bank helpline number telling
them what I had been informed by TCS helpline. This time I was suggested to
call my parent branch which I did without further ado in the hope of finding my
card there. I thought if my card hadn’t been returned to my parent branch, I
would at least request them to inform me upon its getting back from the Head
Office, as in such cases when the delivery is returned due to some issue, it
goes to the Head office, stays there for about 3-4 days and then returned to
the parent branch.
Now, I was done with helpline numbers. This time, I knew I would
be entertained in much less time. Luckily, my call was picked and after I told
the guy from A to Z, he said what I had been waiting for kind of all my life.
He said, “Sir, your Debit Card is here, you can collect it at any time you
want”. I asked him if I could collect it the same day in between 1:00 PM and
2:00 PM. When he replied that I could do that. I decided to collect it
utilizing my lunch break. Reaching there, I at the reception asked the guy that
I was there to receive my duplicate Debit Card. He asked me to go to one of the
counters, pointing his finger. The guy at the counter seemed already caught up.
Just then, I realized it was not his counter, he was filling in. He asked me my
account number with my Original CNIC. I gave him the colored copy as I had
already lost the original. The guy pulled his face long, but as I had already
been made to wait, he didn’t have enough courage to not entertain me with the
colored copy. Secondly, I guess it was my own Debit Card and I myself was there
to collect it was a valid enough reason or else he wouldn’t have approved. I
waited at the counter for almost 10 minutes. Suddenly, I remembered that I had
a piece of paper in my chest pocked having the DHA office address that I wanted
to be in the bank record as my new mailing address. I went to the receptionist
who asked to come to him after having my biometrics verified from another
counter he pointed at.
I went to this
person who asked me to sit with a hand gesture as he was busy talking on his
cell phone. After a minute or so, when he rang off, I asked him for the
biometrics. He took it and then again I went back to the same counter. The
person asked me apologetically to wait a little more and then burnt me up asking
to get a printout of the biometrics. I again came back to the counter where I
had given my biometrics. I asked for the printout, but this time the guy wasn’t
on the phone but busy with a lady talking who I guess was someone from the
staff. I requested him for the printout; he stood up because I couldn’t see any
printer anywhere near. He walked to the back room, came out after about 2
minutes. I then took this printout to the receptionist who asked me to go to
the first counter for verification. I went there again, got it verified and
handed it over to the receptionist. After this, I went back to the first
counter, stood there. In the meantime, the guy asked me to put my signature on
the same printout and then finally handed over to me an envelope which I was
sure had my Duplicate Debit Card. I was so sick and tired of this red tape that
I didn’t bother to ask this guy if the envelope had my Duplicate Debit Card. As
I started walking to the exit, the receptionist came to me saying it would take
three working days for the up-gradation of the new address I had requested for.
I was already pretty late; I just nodded and walked out of the bank.